🧪 ALPHA RELEASE Early access • 50% off • Roadmap input

ServiceFlow for ServiceNow

Governance-First Automation for ServiceNow Tables — Powered by AI

Keep your ServiceNow data clean, compliant and AI-ready, using the same delta-based SmartSync engine that powers FoliosFlow.

Automate CMDB updates, user provisioning, change records and more – without exposing credentials to the cloud.

  • ✓ Table API CRUD operations (Create, Read, Update, Delete)
  • ✓ Delta-based sync (only changed records)
  • ✓ KnowledgeFlow AI copilot included
  • ✓ SentinelFlow vault-secured authentication
  • ✓ Local execution only (no cloud SaaS)

ALPHA RELEASE — early access available for selected customers.

ServiceNow Admins Face the Same Governance Challenges

Whether it is Planview or ServiceNow, enterprise systems drift out of sync daily. Manual fixes and fragile integrations are not a sustainable strategy.

❌ Manual CMDB updates

Issue: IT teams manually update configuration items from spreadsheets.

Impact: 30+ hours each month spent on data entry and inevitable errors.

❌ User provisioning delays

Issue: New starters wait days for ServiceNow access and role assignments.

Impact: Poor employee experience and growing help desk backlog.

❌ Integration sprawl

Issue: Multiple point-to-point links (HR → ServiceNow, AD → ServiceNow).

Impact: £50K+ annual maintenance and brittle, overlapping integrations.

❌ Change record automation

Issue: Change requests rely on manual data population from external systems.

Impact: Compliance risk and slower change velocity.

ServiceFlow automates these workflows with governance-first delta detection, using the same proven SmartSync approach as FoliosFlow.

Three Steps to ServiceNow Automation

ServiceFlow uses the same SmartSync engine as FoliosFlow, adapted for ServiceNow’s Table API. Configure once, secure through SentinelFlow and let delta detection do the rest.

⚙️ Step 1: Configure your data flow

Simple text-based configuration:

  • Point to your source data (Excel, CSV, JSON or SQL query).
  • Specify target ServiceNow table (for example cmdb_ci, sys_user, change_request).
  • Map fields using straightforward column names.
  • Use KnowledgeFlow AI to help build configs in minutes.

Examples: update CMDB CIs from an asset sheet, create users from HR export, bulk update incidents or sync change data from project tools.

🔐 Step 2: Secure authentication via SentinelFlow

ServiceFlow never stores ServiceNow credentials in configuration files.

  • SentinelFlow retrieves credentials from CyberArk, 1Password or Windows Credential Manager.
  • OAuth token lifecycle is managed automatically.
  • Plaintext passwords never appear in configs or logs.

Supported authentication patterns:

  • Basic authentication (username / password from vault).
  • OAuth 2.0 tokens with refresh.
  • API keys for service accounts.

🔄 Step 3: SmartSync delta detection

ServiceFlow compares source data with ServiceNow and only moves what changed.

  • Create, update or deactivate records that differ.
  • Skip-zero-change runs – if nothing changed, nothing happens.
  • Generate a complete audit trail with optional email alerts.

Result: small, safe payloads instead of risky bulk loads, and continuous data quality without manual effort.

What You Can Do with ServiceFlow (Alpha)

ServiceFlow Alpha supports ServiceNow Table API CRUD operations across any table in your instance, all secured by SentinelFlow.

➕ Create records

Bulk create records in any ServiceNow table from Excel, CSV or JSON:
• Users (sys_user)
• CIs (cmdb_ci*)
• Incidents (incident)
• Change requests (change_request)
• Custom tables

✏️ Update records

Delta-based updates – only modify records that actually changed. Update CI attributes, sync user roles, bulk reassign incidents or change ownership and status fields.

🗑️ Delete / deactivate

Clean up inactive records safely: deactivate leavers, archive obsolete CIs, close stale incidents or clear down test data with governance controls.

📊 Read / query data

Extract ServiceNow data for reporting or integration: export incidents, query CMDB, generate compliance reports or feed data to other systems.

🤖 AI-guided setup

KnowledgeFlow AI helps build Table API payloads, troubleshoot authentication, find correct field names and generate example configurations.

🔒 Vault-secured execution

SentinelFlow keeps credentials out of config files, integrates with CyberArk / 1Password and runs locally with full audit trails.

Works with Any ServiceNow Table

ServiceFlow uses the standard ServiceNow Table API, so it works with any table in your instance – out-of-the-box or custom.

Core tables

  • sys_user – users and service accounts
  • sys_user_group – groups and memberships
  • sys_user_role – role assignments

CMDB tables

  • cmdb_ci – generic configuration items
  • cmdb_ci_server – servers
  • cmdb_ci_computer – workstations
  • cmdb_ci_network_adapter – network devices
  • cmdb_rel_ci – CI relationships

ITSM tables

  • incident – incidents
  • problem – problems
  • change_request – change requests
  • sc_request – service catalogue requests
  • task – generic tasks

Custom tables

Any custom table, such as u_custom_table, can be addressed with the same approach.

Coming soon

  • Service Catalogue API
  • Import Set API
  • Attachment API
  • GlideRecord-style query builder

🤖 Includes KnowledgeFlow AI Copilot

Every ServiceFlow deployment includes KnowledgeFlow – an AI copilot tuned for ServiceNow and the DDF platform, so teams can move faster without waiting on support tickets.

💬 User: “How do I create a user in the sys_user table?”

➜ KnowledgeFlow returns required fields, an example payload and matching ServiceFlow configuration snippet.

💬 User: “What is the correct format for updating a CI’s status?”

➜ Returns install_status options, allowed values and delta-detection examples.

💬 User: “Show me how to deactivate users who left the company.”

➜ Returns a complete example config using leaver dates and active=false.

Enterprise Security Built In

ServiceFlow uses the same SentinelFlow security layer as FoliosFlow, delivering vault-native authentication, local execution and full audit trails.

🔐 Vault-native credentials

Integrates with CyberArk, 1Password or Windows Credential Manager. Credentials are never embedded in scripts or configuration files.

🏠 Local execution only

Runs inside your environment. No cloud SaaS, no external data persistence and no third-party access to your ServiceNow credentials.

✅ Complete audit trail

Timestamped logs of credential access, API calls, success / failure status and optional email alerts – ready for audit and incident investigation.

🌍 Zero cloud exposure

ServiceNow credentials never leave your environment. ServiceFlow calls ServiceNow APIs directly from your infrastructure.

ServiceFlow and SentinelFlow together support the same compliance frameworks as FoliosFlow: SOC 2, ISO 27001, GDPR Article 32 and NIST Cybersecurity Framework.

Discuss security architecture

Popular ServiceFlow Use Cases

Start with one workflow, then expand. ServiceFlow is designed for governance-first automations that ServiceNow admins can trust.

User provisioning from HR

Scenario: Automate new hire ServiceNow account creation.

Source: HR export (CSV / Excel).

Target: sys_user and sys_user_role.
Result: New users get the right access in minutes, not days.

CMDB sync from asset management

Scenario: Keep CMDB current with your asset database.

Source: tools such as Lansweeper, Discovery or asset registers.

Target: cmdb_ci_server, cmdb_ci_computer, etc.
Result: Accurate CMDB without manual data entry.

Incident bulk updates

Scenario: Reassign incidents after a team restructure.

Source: Excel mapping from old assignee to new assignee.

Target: incident.
Result: Hundreds of incidents updated in minutes instead of hours.

User offboarding

Scenario: Deactivate ServiceNow users who have left the company.

Source: HR leaver list (CSV).

Target: sys_user (active=false).
Result: No lingering access, strong audit position.

Change request automation

Scenario: Create change requests from project plans.

Source: export from a project management tool.

Target: change_request.
Result: Consistent, well-populated changes without manual rekeying.

Custom table population

Scenario: Populate custom application tables from external data.

Source: legacy exports or integration feeds (JSON / CSV).

Target: u_custom_application or any u_* table.
Result: Migration without custom scripting.

Why ServiceFlow vs Other Options?

ServiceFlow focuses on governance automation, not just pushing data from A to B.

Feature ServiceFlow ServiceNow Import Sets iPaaS (Boomi / Informatica)
Governance-first delta detection ✅ SmartSync-based ⚠️ Primarily bulk loads ⚠️ Often bulk-move patterns
AI copilot assistance ✅ KnowledgeFlow included ❌ ❌
Local execution ✅ On your infrastructure ✅ Within ServiceNow ❌ Typically cloud-based
Vault integration ✅ SentinelFlow, CyberArk, 1Password ⚠️ Manual patterns only ❌ Often credentials stored in connectors
Setup time ✅ Minutes with AI configs ⚠️ Hours of configuration ❌ Days or weeks to implement
Indicative cost ✅ £10K–£35K/year (before alpha discount) ⚠️ Included, but limited ❌ ~£50K–£150K/year
Multi-system strategy ✅ Platform-wide (Planview + ServiceNow + more) ❌ ServiceNow only ✅ Multi-system, but at higher cost and complexity

ServiceFlow focuses on governance automation: smaller, safer deltas, clear audit trails and a consistent security model across systems.

See ServiceFlow in Action

Request a live walkthrough of a full ServiceFlow run – from source data and SentinelFlow authentication through to updated ServiceNow records and audit logs.

Request a Demo

🧪 ServiceFlow is in Alpha Release

ServiceFlow Alpha is available to a limited number of early access customers who want to shape the roadmap and benefit from discounted pricing.

What “Alpha” means today

  • Core Table API functionality working and tested.
  • Authentication via SentinelFlow is production-ready.
  • SmartSync delta engine proven from FoliosFlow.
  • KnowledgeFlow AI support available from day one.

Coming in Beta (Q1 2026)

  • Import Set API support.
  • Attachment API operations.
  • Enhanced query builder experience.
  • Multi-table workflow orchestration via FlowBridge.

Planned GA (Q2 2026)

  • Service Catalogue API coverage.
  • Advanced CMDB relationship management.
  • Snowflake orchestration integration.
  • Pre-built workflow templates for common use cases.
Alpha pricing benefits:
• 50% discount on first year (for example £5K instead of £10K for Foundation).
• Input into the feature roadmap and prioritisation.
• Priority support throughout Alpha and Beta.
• Ongoing discount when upgrading to GA.

ServiceFlow Pricing – Alpha Release

All tiers include KnowledgeFlow AI, SentinelFlow security and unlimited use cases within your chosen scope.

Foundation

£5,000/year

Alpha pricing – 50% off standard £10K.

  • Single ServiceNow instance.
  • Table API CRUD operations.
  • KnowledgeFlow AI included.
  • SentinelFlow vault security.
  • Email support (48-hour response).
Most popular

Professional

£8,750/year

Alpha pricing – 50% off standard £17.5K.

  • All environments (production and sub-production).
  • All Alpha features included.
  • Priority support (24-hour response).
  • ½-day implementation workshop.
  • Monthly office hours and Beta access.

Enterprise

£17,500/year

Alpha pricing – 50% off standard £35K.

  • Everything in Professional.
  • Three days of consulting included.
  • Premium support (4-hour SLA).
  • Custom table configurations and patterns.
  • Multi-system discounts when combined with FoliosFlow.
Multi-system bundle:
Already using FoliosFlow? Bundle ServiceFlow for additional savings, and add SentinelFlow Advanced or FlowBridge as your automation estate grows.

ServiceFlow is Part of the DDF Platform

ServiceFlow shares the same core technology as FoliosFlow – SmartSync, KnowledgeFlow and SentinelFlow – so extending from Planview to ServiceNow feels natural.

A consistent automation platform

  • SmartSync delta detection engine across products.
  • KnowledgeFlow AI copilot for both Planview and ServiceNow.
  • SentinelFlow security model – one audit, multiple systems.
  • Local execution architecture throughout.

Coming soon: FlowBridge

Orchestrate workflows across Planview, ServiceNow and other systems. For example:

  • Create ServiceNow changes when Planview project status changes.
  • Create Planview resources when new ServiceNow users are onboarded.
  • Keep both systems aligned without brittle point-to-point links.
The DDF Platform combines:

• Core layer: SmartSync, KnowledgeFlow, SentinelFlow.
• Product layer: FoliosFlow (Planview) and ServiceFlow (ServiceNow).
• Orchestration: FlowBridge coordinating workflows between systems.
“

“We have seen strong results with FoliosFlow, so when ServiceFlow entered Alpha we were keen to extend the same automation approach into ServiceNow.”

— IT Operations Manager, Alpha Programme Participant

Rapid ServiceNow onboarding Shared security model with FoliosFlow

Ready to Automate ServiceNow Governance?

Join early access customers using ServiceFlow to bring governance-first automation to ServiceNow, backed by the Dynamic Data Flows platform.

Questions? serviceflow@dynamicdataflows.com or call +44 7970 286776.