Help teams understand, configure and support DDF workflows.
KnowledgeFlow provides practical guidance, reusable examples and workflow context to help teams adopt DDF products more quickly and consistently.
KnowledgeFlow is a guided, AI-assisted DDF knowledge experience that helps users explore documented, supported workflow patterns, configuration guidance and troubleshooting context in a structured way.
It supports learning, configuration and troubleshooting around DDF workflows. It does not execute customer workflows or replace the connector, DDF Plus, SentinelFlow, FlowBridge or approved deployment controls.
Less time finding the right supported workflow pattern.
KnowledgeFlow helps users start from documented patterns, examples and workflow context rather than a blank page, while keeping execution within the relevant supported DDF product and workflow scope.
- ✓ Guided setup for supported DDF workflows
- ✓ Reusable examples and configuration patterns
- ✓ Help interpreting workflow inputs, outputs and failures
- ✓ Support for onboarding and repeatable delivery
- ✓ Preview and preflight guidance where the underlying workflow supports it
KnowledgeFlow is provided as part of supported DDF customer deployments rather than sold as a separate execution product.
A guided knowledge layer around DDF workflows
DDF workflows are deliberately configuration-driven, but enterprise systems still have customer-specific fields, permissions, process rules and edge cases. KnowledgeFlow helps make those patterns easier to understand and repeat.
Guided setup
Explain the expected input, configuration structure and supported workflow pattern.
Reusable examples
Start from working examples and known configuration patterns rather than recreating the same approach each time.
Troubleshooting context
Help users interpret errors, failures and workflow outputs in the context of the supported operation.
Onboarding
Give administrators, consultants and delivery teams a more consistent path into DDF workflows.
Support safer learning before live execution
Where the underlying DDF workflow supports preview, validation or preflight behaviour, KnowledgeFlow can help users understand what those outputs mean before approved live execution.
Understand the intended operation
Review what the workflow is designed to read, prepare, create, update or otherwise process.
Interpret preview or validation output
Use supported preview and preflight results to identify configuration or data issues before live execution.
Learn without broad production access
Training and workflow design can begin from examples, test data and supported non-production patterns where appropriate.
KnowledgeFlow does not imply that every DDF operation has a universal simulation mode. Preview, validation and preflight behaviour depends on the supported workflow and connector capability.
KnowledgeFlow can help users explore documented patterns and configuration guidance, but customer teams remain responsible for reviewing the proposed workflow, confirming target-system configuration and authorising any live execution.
KnowledgeFlow supports the products that do the work
KnowledgeFlow sits alongside the execution and capability layers. It helps people understand and support them, but the actual business operation remains with the relevant DDF product.
FoliosFlow
Guidance for supported Planview workflows, configuration patterns, examples and troubleshooting.
ServiceFlow
Guidance around agreed ServiceNow workflow scope, supported methods and customer configuration.
JiraFlow
Help with supported Jira operations, field configuration, examples and workflow interpretation.
DDF Plus and FlowBridge
Explain how local preparation, SmartSync, reconciliation and defined cross-system workflows fit together.
AI-assisted guidance around controlled workflows, not another execution layer
KnowledgeFlow does
- Provide guided, AI-assisted access to documented workflow guidance and examples
- Support onboarding and repeatable delivery
- Help users interpret configuration, workflow context and run outputs
- Support preview and preflight understanding where available
- Reduce reliance on undocumented tribal knowledge
KnowledgeFlow does not
- Execute Planview, ServiceNow or Jira operations itself
- Replace connector-specific support boundaries
- Guarantee a simulation mode for every DDF operation
- Replace customer testing, permissions or deployment controls
- Turn unsupported operations into supported ones
Useful across delivery, administration and support
Administrators
Understand supported workflow patterns, required configuration and expected outputs.
Consultants and partners
Reuse known patterns and examples when delivering repeatable customer workflows.
Support teams
Interpret workflow context, outputs and failures more consistently during troubleshooting.
New DDF users
Learn the structure of a supported workflow before taking responsibility for live execution.
Make DDF workflows easier to understand and repeat.
Talk to us about onboarding, workflow guidance, examples and supported preflight patterns for your DDF deployment.